Refund & Cancellation Policy
We sell expertise and time, not boxes — so here’s our plain-English take on refunds, cancellations, and how to part ways fairly if things aren’t working.
Last updated 17 June 2026 · Effective 17 June 2026 · Reading time ~5 min
01 — The nature of our services
RankZaar provides professional, custom digital services — strategy, design, advertising, and ongoing marketing. These are not physical products that can be “returned,” and much of the value (research, planning, design, and labor) is delivered as work is performed.
This policy explains when refunds and cancellations are possible. It works alongside your proposal or service agreement; where that document sets different terms, it prevails.
No long-term lock-in contracts. If something isn’t working, talk to us first — we would rather fix the problem or make it right than lose the relationship.
02 — Deposits & setup fees
Deposits and onboarding/setup fees reserve our team’s time and cover the upfront research, planning, and account configuration that begins as soon as a project starts. For this reason, deposits and setup fees are non-refundable once work has commenced.
03 — One-time projects (e.g., web design)
For fixed-scope projects, refunds are assessed based on the stage of work completed at the time of your cancellation request:
Before any work has begun
Full refund, minus non-refundable deposit/setup
Work in progress
Pro-rated for work not yet performed
Deliverables completed / handed over
No refund
Any work already completed remains payable. We will provide a summary of work done to support the calculation.
04 — Monthly retainers & ongoing services
Ongoing services (SEO, PPC management, social media, content, lead generation) are billed monthly in advance.
- You may cancel with 30 days' written notice (or the notice period in your agreement). Service continues through the notice period.
- The current billing cycle's fee is non-refundable, as the work for that period is already planned and underway.
- We will not bill further cycles after the notice period ends.
To cancel, email hello@rankzaar.com from the account contact on file.
05 — Advertising spend (ad budgets)
Ad spend is paid directly to platforms such as Google and Meta and is separate from our management fees. Once a budget is committed to a platform, it is governed by that platform’s policies and is not refundable by RankZaar. Any unspent balance held in a platform account remains with that platform.
06 — Non-refundable items
The following are non-refundable in all cases:
- Work and hours already performed.
- Third-party costs we paid on your behalf (ad spend, domains, hosting, premium plugins, fonts, stock assets, subscriptions).
- Completed and delivered project milestones.
- Deposits and setup fees once work has begun.
07 — How to request a refund or cancellation
- Email us at hello@rankzaar.com with your business name, the service, and the reason for your request.
- We’ll review the request and the work completed, usually within 5 business days.
- We’ll confirm the outcome and any refund amount in writing, with a breakdown.
- We process any approved refund to your original payment method.
08 — Processing & timing
Approved refunds are issued to the original payment method. Once processed on our side, it typically takes 5–10 business days for the funds to appear, depending on your bank or payment provider. Transaction or processing fees charged by payment providers may be deducted where applicable.
09 — Chargebacks
Please contact us before initiating a chargeback or payment dispute — most issues are resolved quickly by talking to us directly. Chargebacks raised without first contacting us, or for work already delivered, may be contested with evidence of the services provided.
10 — Contact us
Need to discuss a refund or cancellation? We’ll handle it fairly and quickly.
